Customer Journey

Our proven and systematic methodology for transitioning customers to CenataSure

Cenata has developed a mature customer implementation journey, it details a systematic and phased approach to deploying CenataSure, our real-time outwards reinsurance platform.

Our five-phase journey for a successful transition to CenataSure

By adopting a structured process, from initial consultation to ongoing support and relationship building, we create sustained success for our customers.
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Phase 1: Discovery and Planning

Step 1a

Initial Consultation

  • Understand the client's specific needs, challenges, and objectives.

  • Identify key stakeholders and their roles in the implementation process.

Step 1a

Step 1b

Assessment and Requirements Gathering

  • Conduct a thorough assessment of the client's existing reinsurance processes.

  • Gather detailed requirements and expectations for the new CenataSure reinsurance platform.

Step 1c

Project Scope Definition

  • Understand the client's specific needs, challenges, and objectives.

  • Identify key stakeholders and their roles in the implementation process.

Step 1c

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Phase 2: Design and Configuration

Step 2a

Platform Configuration

  • Customise the CenataSure platform based on the client's specific requirements and gathered insights.

  • Configure functionalities, workflows, and data integrations as per the agreed-upon scope.

Step 2a

Step 2b

Testing and Quality Assurance

  • Conduct rigorous testing to ensure the platform operates seamlessly and meets predefined criteria.

  • Address any identified issues or gaps in functionality through iterative testing.

Step 2c

Training and Documentation:

  • Develop training material and conduct workshops for client teams on platform usage and best practice.

  • Provide comprehensive documentation for ongoing reference and support.

Step 2c

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Phase 3: Deployment and Integration

Step 3a

Platform Rollout

  • Implement the configured platform within the client's infrastructure, ensuring a smooth transition.

  • Perform final checks and validations before the platform goes live.

Step 3a

Step 3b

Data Cleansing, Migration, and Integration:

  • Review and report on areas requiring intervention which surface during the data cleansing exercise.

  • Facilitate the migration of relevant cleansed data from legacy systems to the new platform.

  • Where appropriate, integrate the platform with existing systems and databases to confirm seamless data flow.

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Phase 4: Adoption and Optimisation

Step 4a

User Adoption Support

  • Offer continuous support and assistance to ensure smooth user adoption of the new platform.

  • Address user queries and provide additional training if needed.

Step 4a

Step 4b

Performance Monitoring and Optimization

  • Monitor platform performance, user feedback, and system utilisation post-deployment.

  • Identify areas for optimisation and enhancements based on user experiences and evolving needs.

Step 4c

Continuous Improvement

  • Collaborate with the client to implement platform improvements or updates.

Step 4c

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Phase 5: Ongoing Support and Relationship Building

Step 5a

Customer Support and Maintenance

  • Provide ongoing technical support, troubleshooting, and maintenance services.

  • Offer regular updates, patches, and security enhancements to ensure platform reliability.

Step 5a

Step 5b

Relationship Management

  • Maintain regular communication with the client, seeking feedback, and understanding evolving requirements.

  • Explore opportunities for further collaboration and value-added services.

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Accreditations and Partners

Acord
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Contact

T 020 3855 5506
E

Room 715, Gallery 7
Lloyd's 
One Lime Street
London
EC3M 7HA

Corporate Social Responsibility

Cenata is proud to support the Leo Lion Foundation

Coins Foundation